Cancellation Policy

Bookings paid in full

• 24 hours or more before the tour: free cancellation, full refund to your original payment method.
• Less than 24 hours before the tour, or a no-show: no refund — your spot was already reserved and held for you.

Cancel anytime from your account before that cutoff and the refund is processed automatically.

Deposit bookings (pay 20% today)

If you chose to pay 20% today and the remaining 80% in cash on the day, that deposit is non-refundable — it's what lets us skip the 10% Italian tax on that plan. It also means deposit bookings aren't handled by our automatic online refund flow; if your plans change, contact us directly at info@varrialeexperiences.com or +39 351 726 7407and we'll do what we can.

If we cancel

On rare occasions we may need to cancel a tour ourselves — severe weather, guide illness, or too few bookings for a private tour. If that happens, you'll get a full refund (including deposits) or the option to reschedule, at no cost to you.

Weather

Tours run rain or shine — most stops are indoors. We'll only reach out to reschedule in case of genuinely severe weather, at no charge either way.

Questions

Read our full Terms & Conditions, or reach out via our Contact page.